Call Centre Skills, Techniques and KPIs

Date: 17 – 18 April 2024
Virtual Instructor-Led Training (VILT).

Key Benefits of Attending

• LEARN how to speak for success
• GAIN insights on how to handle rude or angry callers
• IMPROVE telephone etiquette
• GRASP skills required to work in a professional call centre
• PROVIDE excellent telephone customer service
• SET goals and benchmark
• OBTAIN closing techniques and wrapping up calls
• LEARN how to handle voicemail messages
• IMPROVE methods of training employees
• DEVELOP ways to eliminate phone distractions