Persuasive Debt Collection Skills

Date: 28 & 29 July 2026
Kuala Lumpur, Malaysia.

Key Benefits of Attending

• Enhanced Communication Skills – Develop clear, professional, and persuasive communication techniques to engage debtors effectively.
• Improved Negotiation Techniques – Learn how to negotiate payment plans and settlements while maintaining positive customer relationships.
• Stronger Persuasion Strategies – Master the art of influencing debtors to prioritize repayment without being aggressive or confrontational.
• Handling excuses – Gain the skills to address common excuses and objections while keeping the conversation productive.
• Increased Confidence & Assertiveness – Build the confidence to take control of collection calls while remaining respectful and solution-focused.
• Better Emotional Intelligence – Understand debtor behaviors and emotions to tailor approaches that encourage cooperation.
• Higher Collection Success Rates – Apply proven techniques to increase repayment rates and improve overall debt recovery performance.