Negotiation and Conflict Management

Date:29 – 30 March 2023
Virtual Instructor-Led Training (VILT).

Key Benefits of Attending
  • UNDERSTAND the 10 steps to conflict resolution
  • USE the correct tactics when beginning a negotiation
  • Better COUNTER any tactics used against them
  • BALANCE behavioural approaches to manage conflict situations
  • FACE negotiations in a calmer and more confident way