ITIL V4 Foundation

Date: 17 & 18 January 2024
Virtual Instructor-Led Training (VILT).

Key Benefits of Attending
  • IDENTIFY what is ITIL in the context of the IT service management capabilities
  • COMPREHEND the overview of ITIL v4 framework and various types of guidance, such as key terms and concepts, success factors, key activities, information objects, etc.
  • FUNDAMENTALS of ITIL v4 approach to IT service management and maturity model illustration
  • DISTINGUISH between the IT general management practices, the IT service management practices, and the IT technical management practices