IT Service Management System
Date: 13 & 14 May 2024
Virtual Instructor-Led Training (VILT).
Key Benefits of Attending
- IDENTIFY and MANAGE the deployment of an organization’s technology assets
- UNDERSTAND the processes for managing the services provided by an IT team
- EVALUATE change management requirements including the regulations for IT compliance
- DEVELOP service level requirements and agreements to measure and assess supplier performance
- ALIGN IT infrastructure and service delivery activities to an organizations’ core processes