Customer Journey Mapping
Date: 2 – 3 December 2024
Kuala Lumpur, Malaysia.
Key Benefits of Attending
- ENSURE that you know who your customers are, what their requirements are and how you should RESPOND to meet and EXCEED those requirements
- CREATE opportunities and space for new ideas
- IDENTIFY initial opportunities for improvement and to ESTABLISH a roadmap for change – It is a critical tool in your Customer Experience toolbox
- BETTER understand your customers and be PROMPT and EFFICIENT in making changes to your business to respond to evolving wants and needs
- OBTAIN a tangible view of how to IMPROVE your customer experience on a continuous basis