Creating Internal Service Level Agreements

Date: 10 – 11 May 2023
Virtual Instructor-Led Training (VILT).

Key Benefits of Attending
  • LEARN things to consider before you kick-off the SLA
  • FAMILIARISE with key objectives of SLA to be successful
  • PLAN and draft a range of SLA
  • DETERMINE appropriate key performance measurement parameters
  • IDENTIFY pitfalls to avoid when drafting your SLA
  • FIND OUT how to develop a responsibility matrix
  • ANALYSE customer intervention options with an underperforming contractor
  • EXPLORE different techniques to apply incentives – how to get the most out of incentives