Creating Internal Service Level Agreements
Date: 13 – 14 February 2023
Virtual Instructor-Led Training (VILT).
Key Benefits of Attending
- LEARN things to consider before you kick-off the SLA
- FAMILIARISE with key objectives of SLA to be successful
- PLAN and draft a range of SLA
- DETERMINE appropriate key performance measurement parameters
- IDENTIFY pitfalls to avoid when drafting your SLA
- FIND OUT how to develop a responsibility matrix
- ANALYSE customer intervention options with an underperforming contractor
- EXPLORE different techniques to apply incentives – how to get the most out of incentives