Call Centre: Exceptional Customer Service
Date: 29 – 30 June 2026
Kuala Lumpur, Malaysia.
Key Benefits of Attending
- IMPROVE communication and active listening skills for more effective customer interactions
- ENHANCE ability to handle difficult customers and resolve complaints professionally
- INCREASE confidence in managing challenging situations and objections
- STRENGTHEN problem-solving and decision-making skills
- ADOPT better call control techniques to improve efficiency and reduce call handling time
- GAIN greater adaptability to different customer personalities and service scenarios
- REINFORCE a positive and customer-focused mindset
- APPLY practical techniques through role-plays and real-world simulations
- INCREASE customer satisfaction and loyalty leading to improved business performance